If you are not pleased with our service for any reason, you are entitled to our 15 day no hassle, no questions asked, money-back guarantee. Your account will be credited promptly. Templates cannot be refunded, only the customization fee. Please call 1-877-597-2526 or email us.
 

Frequently Asked Questions...

1. What is WebsiteTemplatePros.com?
WebsiteTemplatePros.com is a powerful service which allows you to get a professional looking website based on a high-quality web template and the helping hands of professional web designers.

2. How can I create my own website using your services?
Template customization is very simple. Just choose a desired website template from our template store. There are over 20,000 templates to choose from. Then order any customization you want and get a professional high quality website.

3. Do I need any special skills in web design to order a customization?
No, you don't need any special skills at all. All you need is to chat with one of our web designers and explain what website you want. The rest of work will be done for you by our professional designers.

4. What is a template?
A website template is a pre-made web page "without contents", very similar to a document or greeting card template, where you insert any images or text. The main template advantage is that you can preview the appearance of your future website before you pay for it.

5. What is customization of a template?
Customization is a process of changing (updating) a template according to the customer's requirements. You may order adding your text and images, changing colors and size, creating custom scripts and flash animated area. You may order anything you desire and our professional designers will bring it to life for you!

6. Is it not better to simply order a website from a regular web design studio?
Hiring web designers/developers to create a new, unique website costs several times more and takes more time than with WebsiteTemplatePros. When ordering a website from a web design studio you cannot view the end result of your future website before the work is completed, where as with templates this is possible. In addition, with website studios you will be forced to spend a long time and extra money before you get the design that you really like.

7. Why are services at WebsiteTemplatePros.com so fast and inexpensive?
Our designers do not have to start by creating new website layouts. They work with pre-made web templates, so our designers only need to change (update) existing templates.

8. How can I explain what I want exactly?
A professional web designer will be assigned to your project. You will communicate with him/her via phone or e-mail. You don't need any technical skills to give us the idea of your future site. Our professional and experienced web designers will give you all the assistance and advice that you may need.

9. What is the price for customization?
You may view our list of basic prices here.

10. How long will it take me to get the result?
Once you have explained to manager what exact template customization you desire, the manager will set the preliminary term of delivery. Typical customization takes between 48 - 72 hours, but there can be some delays if you don't provide the necessary information, such as correct contact information or personal files (texts, images, etc.)

11. How can I check the state of my order?
Once you have registered you will get access to your own personal production interface. Using this interface you will be able to check current stage of your order, chat live with manager, upload personal files required for customization and view screenshots of original template or current customization result.

12. What do I have to do to avoid delays and get a desired result?
Please provide correct and full information about yourself. According to US legislation your information will not be used in any way, other than using it to provide you with the details of your project. Make sure you have all necessary information and personal files (texts, images) that will allow manager to completely understand your project, give you the right quote and proceed with production.

13. What should I do if I sent the payment but my project is suspended because of antifraud check?
Please don't worry, this is the usual procedure. WebsiteTemplatePros.com billing officers suspend all projects for antifraud check of transaction. Please wait patiently for e-mail with further instructions. Usually antifraud check takes 2-4 hours.

14. What should I do if I do not like the customization result?
When your task is done you receive e-mail with a link to download your finished project or a link to view your project online. If you don't like the result you may reasonably revise it by chatting with manager and demand necessary updates.

15. Will I get the original template back aside from the customized template?
Yes, you will receive your original template. Once you have accepted the template customization result you will receive an e-mail with 2 download links. The first link is for downloading the template customization result, the second link will be to download your original template.

16. What if my time zone is different to yours?
This is not a problem. We have around the clock, enthusiastic staff, committed chat rooms and e-mail support.

17. How can I chat with manager if my English is bad?
Please don't worry about your English communication skills. Our experienced managers will communicate with you patiently. If you prefer to communicate with us via e-mail, you are welcome to do so.